Terms of Business of Deal Energy Advisor ltd (GDEA)

For the purposes of these Terms of Business (hereinafter, “Terms”), “us” or “we” shall refer to Green Deal Energy Advisor ltd GDEA and “you” shall refer to you, our customer. You have requested that we undertake certain works for you and, by allowing us to proceed with those works, you are indicating your agreement to the Terms set out below.

Green Deal Home Grants Scheme

• All subject to the Government processes, policies and procedures
• Subject to approval by relevant authorities/agencies
• Subject to final surveyor
• All products and services are subject to approval
• You may not qualify for all products and services
• You will be informed with what products and services you have been approved
• You have the right to cancel or accept the offer
• Credit and other related check may be required by you will be informed before hand

Finance & Funding

• All subject to credit checks
• All subject to company statues

Estimate

The value of the estimate is what we expect to charge you for the works, based on our initial discussions. In the event of unforeseen circumstances or unexpected issues arising, it may be necessary to review the original price and provide you with a new estimate. You have the right to accept or decline the revised price.

Written Quotation

The written quotation follows the estimate and is the final price for the works discussed, including labour and materials, additional costs including expenses (if any) and tax. Any subsequent variation to the works (including, without limitation, if you change the scope or if unforeseen circumstances or unexpected issues arise) will likely result in a new or revised written quotation. You have the right to accept or decline the new quotation. Should you choose to decline, all works will cease and, on receipt of our invoice, you must pay in full for all works already completed in accordance with the original quotation.

Client Obligations

If you and we agree that you will be responsible for providing the measurements for some or all of the materials and/or products needed for the works, you alone will bear the cost of replacing the said materials and/or products in the event the measurements are incorrect;

If you and we agree that you will be responsible for providing some or all of the materials and/or products needed for the works, you alone will bear the cost of replacement in the event the said materials and/or products turn out to be faulty and/or unsuitable;

• you will inform us, prior to the works commencing, of any hazards or potential hazards known or suspected in or around the premises where the works are due to be carried out;
• you will grant us access to the premises where the works are to be carried out and will ensure that all necessary consents, permissions and licences, if any, have been obtained in advance of the works commencing;
• you will ensure the safe and secure storage of any materials and/or equipment left (with your permission) at the premises during the works, and will be accountable to us for any loss of or damage to such materials and/or equipment;
• without prejudice to 4(i) and 4(iii) below, you will (unless included as part of the quotation) be responsible for any necessary improvements to and/or redecorating of the premises following the completion of the works.

Supplier Obligations

We will undertake the works with all due care, skill and diligence, will complete the works within a reasonable timeframe, and will ensure that we comply at all times with all applicable laws and regulations;

• we will supply materials and/or products needed for the works (if any) that are of high quality and, without prejudice to 3(i) above, will take full responsibility for replacing any materials and/or products that prove to be faulty or substandard;
• we will take good care of your property, furnishings and wall coverings and, on completion of the works, will remove any resulting waste material;
• we will supply one or more, as necessary, of our dedicated team to undertake the works for you. Unless agreed otherwise, the person(s) supplied will be at our discretion and may or may not be the same as the person(s) who provided you with the original estimate and/or quote;
• we confirm that we hold, and will continue to hold, a valid and current Public Liability Insurance Policy and, where relevant, Employers Liability Insurance Policy.

Materials and Products

For the avoidance of doubt, all materials and/or products supplied and delivered to you during the course of the works shall remain the property of GDEAuntil such time as the works have been paid for in full by you, following receipt of our invoice. Title to such materials and/or products will transfer to you only when full payment has been received by us.

Force Majeure

Neither party shall be held liable for any delay or failure in fulfilling their obligations under these Terms where such delay or failure results from circumstances beyond that party’s control (including, but not limited to, an act of God, fire, act of government or state, prevention from or hindrance in obtaining any raw materials, energy or other supplies, industrial action or labour disputes of whatever nature, and any other reason beyond the control of that party).

Cancellation

Should you wish to cancel the contract between us in respect of the works, you have (in accordance with the provisions of the Consumer Contract Regulations 2013) fourteen (14) days in which to do so following your acceptance of our quotation. You are obligated to pay for any services provided to you during this 14-day cancellation period, if any.

Payments

Full payment terms (including, where relevant, interval payments to be made by you) are as set out in the applicable quotation. For the avoidance of doubt, you agree to settle any undisputed invoice in full upon receipt of invoice and you further agree to pay us interest at a rate of 3% above the Bank of England base rate on any payments not settled in accordance with these Terms and the terms of the applicable quotation.

Complaints

We hope and expect that you will have no cause to complain about any aspect of our service. If, however, there is anything at any point that does not meet your expectations, please do not hesitate to let us know and we will do our utmost to make things right.

Thank you for your business! We very much look forward to working with you.

Gren Deal Energy Advisor Ltd

98A Birkby Hall Road

Huddersfield

West Yorkshire

HD2 2TN

Email: info@gdeaonline.co.uk

Tel: 0333 444 9769

VULNERABLE CUSTOMERS POLICY

As members of the Consumer Code of Conduct we will provide the best possible service to vulnerable consumers and provide

extra support and care when required. We will identify consumers who may be vulnerable and offer solutions to make an informed decision and take steps to ensure that vulnerable consumers understand all key documentation such as the contract, guarantee, and the quotation.

As a company, we will recognise and understand that a consumer may be vulnerable for any reason and as a result may make it more difficult for them to fully understand the information they require to make an informed decision about our company’s products and/or service. We will actively suggest solutions to help the consumer make informed decisions more easily. This may include:

1. Offering key documentation in an easier to read form to a partially-sighted consumer.
2. If the consumer is elderly or their first language is not English then we will offer the suggestion that they should seek to involve a family member or trusted friend to help with digesting of difficult information, when dealing with our company.
3. Our sales staff will be able to provide larger font documentation when selling in the customer’s home.
4. Sales visits will be re-scheduled if the vulnerable consumer is alone at the time of visit.
5. Our Company also has obligations under the Equality Act, meaning that we will not discriminate against people with a disability. We will make, ‘reasonable adjustments’ to our premises or to the way we provide a service to make it accessible to people with a disability.

ENVIRONMENTAL POLICY

Green Deal Energy Advisor Ltd t/a Green Deal Energy Advisor Ltd has a policy to comply with the Environmental Protection Act 1990, and other associated statutory legislation and Approved Codes of Practice (ACOP). This applies to all those who are employed within the company or who are protected by its undertakings.

It is our policy to do all that is reasonably practicable to:

• reduce the level of energy consumption and obtain utility and hardware supplies from environmentally friendly organisations and those who use renewable energy sources
• Recycle equipment, waste products, and redundant items and reduce the consumption of consumables
• Use, store, control, and dispose of hazardous materials in line with best environmental practices.

In particular, it is our policy to:

• Obtain services, equipment, and power from providers who are committed to environmental protection.
• Aim to reduce pollution and actively pursue reduction in the use of substances, processes, and procedures that adversely affect the environment.
• Consult with employees through the Safety Committees on any matter that may affect them related to environmental control.
• Continually improve the firm’s environmental performance by setting annual targets and reviewing our objectives and measure the progress.
• Carry out an annual review and update of this policy and other environmental control systems employed by the firm.

Employees are asked to co-operate in the operation of this policy and make a positive contribution to environmental protection by making themselves aware of the firm’s environmental policy and complying with the control measures in place.